Sandglass FAQ
Answers to the most common questions about Sandglass, uptime monitoring, and status pages.
General product questions
What is Sandglass?
Sandglass is an uptime monitoring and status page platform that helps you keep websites and APIs online and communicate clearly with users during incidents.
Who is Sandglass for?
Sandglass is built for SaaS teams, e-commerce businesses, API providers, agencies, and startups that care about reliability and clear communication.
Monitoring and alerts
How often does Sandglass check my site?
Check intervals are configurable per monitor so you can choose how often each service is checked based on its importance and your plan limits.
How does Sandglass avoid false positives?
Sandglass uses retries and careful validation before declaring an incident to reduce noise from transient network issues.
Pricing and billing
Can I change plans later?
Yes. You can upgrade or downgrade plans as your needs change, with changes typically taking effect on the next billing cycle.
Do you offer a free trial?
Sandglass offers a trial so you can explore monitoring, dashboards, and status pages before committing to a paid plan.
Security and privacy
How do you handle my data?
Sandglass takes security and privacy seriously. See the Security page for more details on how monitoring data is stored, accessed, and protected.