Incident Notifications & Alerts
When something breaks, you need to know—and so does the right person. Sandglass alerts your team through the channels you already use.
Alert channels
Receive alerts in the tools your team relies on every day so incidents never slip through the cracks.
- Email notifications for routine incidents.
- Slack alerts for team-visible outages.
- Webhooks for sending incidents into custom workflows.
Alert policies and routing
Configure severity levels, notification windows, and routing rules that match your response process.
- Differentiate between minor and major incidents.
- Route specific monitors to specific teams.
- Use retries and thresholds to avoid alerts for transient failures.
Reducing alert noise
Good alerts are actionable, not noisy. Sandglass uses retries and pragmatic validation to avoid spamming your team with false alarms.
Tune thresholds and intervals so you find the balance between fast detection and a sustainable on-call experience.
Integrating with existing workflows
Use Sandglass alerts alongside your existing incident-management tooling. Route critical incidents to your own webhook endpoint, and use Slack or email for broader communication and follow-up.